1. System Overview & Operational Methodology
Customer Feedback Analysis Dashboard — Technical Live Chat Support
01. High-Volume Multitasking
Simultaneously managing up to 7 live concurrent chats across Webchat and WhatsApp via Freshchat, driving over 60+ monthly CSAT ratings.
02. Data Integrity & Scope
Tracks organic, verified Google Reviews where customers voluntarily highlighted outstanding technical resolution and DNS/hosting assistance.
03. Public Verifiability
Eliminates unverified internal metrics by providing 100% publicly auditable customer testimonials directly linked to brand mentions.
2. Performance Overview
Ringkasan metrik utama ulasan dan performa kepuasan pelanggan.
Total Reviews
--
Average Rating
5.00
⭐ Perfect
Positive Sentiment
--%
Problem Resolution
--
Ulasan Berdasarkan Lokasi Entitas
Distribusi Tema Kategori Feedback
3. Live Customer Reviews
Data publik langsung dari Google Sheets (Form Responses 1).
| Tanggal & Entitas | Rating | Isi Feedback / Review | Primary Theme | Sentiment |
|---|---|---|---|---|
| Memuat data dari Google Sheets... | ||||